How we will handle the information you share with us in this survey

The personal information we collect as part of this survey will be processed in accordance with the applicable data protection legislation. It will be used solely for the purpose of the research. The legal basis for processing your personal data in this survey is consent. Nest Corporation is the controller with respect to your personal data collected for the surveys, and as such will determine how your personal data is used in the survey.

Type of data

We may collect data about you, your email address, your personal circumstances (including some financial information and special category data such as ethnicity) and your attitudes and behaviours around money management.

Your rights

The GDPR provides the following rights for individuals in relation to their personal data. Not all rights are absolute and it depends upon the individual circumstances;

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

If you require any further information in relation to your rights or if you have any concerns about the way we handle your personal data, please contact us at Nest Insight at

If you have concerns about the way we handle your personal information and you think we haven’t dealt with them properly you can contact the Information Commissioner’s Office or raise a complaint:

  • By phone on +44 303 123 1113
  • By writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
  • Via their website at

Frequently asked questions (FAQs)

Do I have to take part in the survey?

You do not have to complete this survey. You can ask questions about our survey before deciding whether or not to participate.

If you do agree to participate, you may withdraw yourself from the study at any time, without giving a reason, by advising Nest Insight via email to If you withdraw your consent, please note that data that has been processed before the date of withdrawal will still have been legally processed and will be unaffected by the withdrawal.

If you withdraw yourself from the study, your data in relation to the survey will be deleted, as soon as reasonably practical, usually within one week.

Are there any risks and benefits in taking part?

The possible risks of completing this survey are minimal. We take the necessary steps to ensure compliance with Data Protection legislation and to protect your survey responses. You will receive no direct benefits from completing this survey. However, your responses may help us learn more about how people manage their money.

What happens to the data provided?

The information you provide as part of the study is the research data. Any research data from which you can be identified, for example your name and date of birth, is known as personal data or information (PI). Nest Insight will minimise our use of personal data by only collecting the data we need for the research and the research findings will be fully anonymised before being published.

The personal data processed for the purpose of this research project will only be stored for as long as is necessary to complete the research analysis and publish the findings, and in no event for no longer than a year.

After this, any personal data will be deleted, except if such data are already used for other purposes by Nest (for instance if you have provided your email address, we may continue to use is to administer your Nest pot, where applicable).

Will the research be published?

The research teams are committed to sharing this research for the benefit of society and the economy. The anonymised research findings will be written up as a series of articles, research reports and presentations, whether by Nest, its funders (if any), or its collaborators. Anonymised research results will also be openly accessible on the Nest Insight website and shared on social media.

Who do I contact if I have a concern about the survey or I wish to complain?

If you have a concern about any aspect of this survey, please email the Nest Insight Project Manager via, who will do their best to answer your query. They should acknowledge your concern within 10 working days and give you an indication of how they intend to deal with it. If you remain unhappy or wish to make a formal complaint, please contact Will Sandbrook, the Executive Director of Nest Insight at

Further information and contact details

If you would like to discuss the survey or the research with someone beforehand or afterwards, please email